iHelix on demand or iHelix on premises automatically includes the Standard Support level for technical issue resolution. These additional support packages are based on your organizations needs. Additional support offerings are available for companies who need guaranteed fast response times and direct access to Sajix experts
Standard Support is automatically included with Sajix Enterprise or Sajix on demand subscription. This package is adequate to get iHelix user started and running.
Extended Support is the model support package for highly structured installations or customers that need immediate access to our expertise. Compared to the Standard Support our Extended Support offers significantly faster response times, unrestricted case management and access through phone service. Sajix Enterprise and Sajix Professional customers can avail this package for an additional fee.
Premium Support is the utmost level of support, giving customers access to our experts 24 x 7 x 365 for Priority 1 issues. A support representative is assigned as a single point of contact to Premium Support customers in order to manage iHelix on premises deployments from commencement to go-live.